Privacy Policy

Last Updated: 11/24/2025

Arcadia Hotel ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. By using our website, booking a stay, or interacting with us—including SMS text messaging—you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

We collect information you voluntarily provide, including:

Name
Email address
Phone number
Payment details (processed securely through third-party systems; we do not store full card numbers)
Reservation details
Special requests or travel preferences
Information provided through forms, emails, or phone calls

B. Information Collected Automatically

When you use our website, we may automatically collect:

Device and browser information
IP address
Pages visited, time spent, and interactions
General location information
Cookies, tags, and other tracking technologies

C. Information From Third Parties

We may receive information from:

Online travel and booking platforms (e.g., Expedia, Booking.com)
Payment processors
Marketing and analytics tools (e.g., Google Analytics, Meta Pixel)

We only receive information relevant to providing or improving our services.

2. How We Use Your Information

We use collected information to:

Process reservations and payments
Provide customer service and support
Communicate booking confirmations and stay-related updates
Improve website performance and user experience
Send marketing communications (with your consent, where required)
Provide relevant advertising through platforms such as Google Ads
Detect and prevent fraud or security threats
Comply with legal and operational requirements

We do not sell personal information.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyze website usage
Personalize content and marketing
Measure advertising effectiveness

You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

4. Sharing Your Information

We may share your data with trusted third parties that help us operate our business, such as:

Reservation and payment processors
Website hosting and IT providers
Marketing and analytics partners
Customer support tools
Legal or regulatory authorities if required

These third parties are only permitted to use your information as needed to perform their services.

5. SMS Text Messaging

How We Collect and Use Mobile Numbers

When you provide your phone number—whether online, during booking, at check-in, or through forms—you agree that we may send SMS text messages related to:

Reservation confirmations and updates
Check-in instructions or stay-related notifications
Customer service communications
Promotional or marketing messages (only if you explicitly opt in)
Event updates, offers, or follow-up messages

Messages may be sent using an automated system.
Message frequency varies. Standard message and data rates may apply.

Your Consent to Receive Messages

By providing your phone number, you consent to receive SMS communications from Arcadia Hotel for the purposes listed above.

Promotional SMS messages require explicit opt-in. You can still receive necessary reservation messages without opting into marketing.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP to cancel
HELP for help

Once you opt out, you will no longer receive marketing or general SMS messages, though we may still send essential messages required to complete your requests (such as reservation confirmations).

Data Use & Restrictions

We do not sell, rent, or share your phone number with any third party for their marketing.
Your phone number is used only for Arcadia Hotel communications or by service providers who assist in delivering messages on our behalf.
All SMS data is stored securely and handled in accordance with this Privacy Policy.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. While no system is completely secure, we work to protect your data and review our security practices regularly.

7. Your Privacy Choices

You may request to:

Access your personal information
Update or correct your information
Delete your information (subject to legal obligations)
Opt out of marketing emails
Opt out of marketing text messages (as described above)

To submit a request, contact us at:
info@stayarcadia.com

8. Children's Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date at the top.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, you may contact us at:

Arcadia Hotel
3433 W Chinden Blvd
Boise, ID 83714
Email: info@stayarcadia.com
Phone: (208) 510-0504